Delivery Methods:

 

• We offer shipping Australia wide via Courier and Australia Post eParcel services. All orders are fully registered and tracked, someone must be available to receive the delivery at the provided shipping address. Deliveries are not typically eligible for Safe Drop or Authority to Leave.
• If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.

 

Order Dispatch:

 

• We generally have fully paid, in-stock orders picked, processed, and waiting to be collected by the delivery partner in 1 business day. It can take an extra day for your order to be collected by the delivery partner and for your tracking to become active.
• For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) we aim to dispatch on the next business day however may require an additional 1-2 business days.
• Large orders or orders with large items may be split into multiple packages due to OH&S requirements. Although these are generally delivered together, due to logistical limitations we cannot guarantee that all articles will be delivered at the same time.

 

Shipping Options:

 

• Our delivery time frames are provided as a guide for the delivery times we typically see, we do not offer any guaranteed express same or next day delivery services. As shipping options and availability may vary, the freight calculator will only show available delivery methods.
• Standard Shipping: 2 - 5 business days from dispatch

 

Tracking:

 

• Once your order has been dispatched you will be sent an email with your tracking information.
• You can also find your tracking details from the 'Order History' section of your account page after logging in. Simply click on the corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.
• To track your order, enter the tracking number on the appropriate courier's website or call their customer support teams.

 

Delayed or Missed Delivery:

 

• If you think that something may be wrong with the delivery of your order, you can contact the courier service directly for assistance. They will generally be able to provide the most accurate and up to date information on the status of your delivery.
• If you open an enquiry with a courier service about your delivery, please ensure that you tell the courier they can share the information in the enquiry with Techno Point. This ensures that we can assist in following up with the enquiry and provide further escalation if necessary.
• Our general sales support team are also available 6 days a week to assist you with any concerns or questions you may have.

 

Damaged Consignment/Items 

 

•  Claims must be made within 7days of when goods were received from the Carrier.
•  Consignment(your order or items in your order) will be considered “Damaged” upon final inspection by Techno Point after the return of the goods
•  Consignment is not considered “damaged” if external packing cartons are slightly damaged due to normal transit wear-and-tear
•  Damaged consignments/items will be either replaced with same, equivalent or your full payment refunded at the discretion of Techno Point.
•  For claims please email us to info@technopoint.com.au with supporting photos.